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Post-Completion Google Review Chaser

Automated post-completion sequence triggered via WhatsApp/SMS when a job completes, routing happy clients straight to Google for 5-star reviews while catching issues privately.

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Post-Completion Google Review Chaser
RoleGrowth Automation Engineer
TimelineProduction Blueprint
TeamData Donkey Core System
Tech Stack5 Technologies

Mission Brief

Positive reviews drive local search dominance, yet most businesses forget to ask clients at the peak moment of satisfaction. The Review Chaser triggers automatically when a job status is marked "Completed" in your system, sending a friendly WhatsApp message asking for feedback and directing happy customers straight to your Google review link in one click.

Key Features

Smart Sentiment Routing

  • 1-Click Google Direct Link: Happy clients land directly on the 5-star rating modal on Google Maps.
  • Private Feedback Filter: Any dissatisfied score routes directly to the director to resolve before public posting.
  • Automated Polite Follow-up: Gentle single reminder 48 hours later if initial message was not opened.

Engineering Chronicles

Low Review Conversion on Email

SolutionSwitched to WhatsApp/SMS delivery which increased review completion rates by 3.5x over standard email templates.

Technologies

WhatsApp Business API
Twilio SMS
Google Places API
Node.js
PostgreSQL

Table of Contents

  • Mission Brief
  • Key Features
  • Engineering Chronicles