Sub-60s WhatsApp Inbound Qualifier

Conversational AI engine that instantly engages leads outside office hours across WhatsApp and web, qualifies buyer position, and books meetings directly into team diaries.

RoleLead Automation Engineer

TimelineProduction Blueprint

TeamData Donkey Core System

Tech Stack6 Technologies

Mission Brief

Most UK service businesses and estate agencies lose over 60% of potential leads because enquiries arrive after office hours or wait hours for a reply. This system connects directly to the official WhatsApp Business API, instantly responding to incoming enquiries in under 20 seconds. It intelligently qualifies the customer’s budget, urgency, and requirements using structured schema validation, books confirmed appointments into staff calendars, and commits clean customer records straight into the CRM.

Key Features

Speed-to-Lead Triage

Sub-20s Response: Instant conversational engagement 24 hours a day, 7 days a week.
Structured Qualification: Extracts budget, location, requirement type, and urgency before alerting staff.
Multi-Channel Fallback: Supports both WhatsApp Business and web chat widget fallback.

Diary & Booking Integration

Real-Time Diary Lookup: Checks staff availability and offers verified time slots directly in chat.
Instant Confirmation: Generates calendar invites and sends automated WhatsApp reminders 24h prior.
Reschedule & Cancellation: Allows leads to adjust bookings without staff intervention.

Data Integrity & CRM Sync

Atomic CRM Record: Commits verified phone, email, and conversation notes into CRM/database.
Zero Duplicate Contacts: Automatic de-duplication based on verified UK phone numbers.
Audit Logging: Full timestamped transcript log available for team review.